At Woodpecker Project, we aim to ensure customer satisfaction by offering high-quality products that meet your expectations. This refund policy outlines your rights under the Australian Consumer Law (ACL) and provides clarity on how refunds and replacements are handled.

1. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). As a customer, you are entitled to:

• A replacement or refund for a major failure.
• Compensation for any other reasonably foreseeable loss or damage resulting from a major failure.
• Repairs or replacements if the goods fail to meet acceptable quality standards, and the failure does not amount to a major failure.

To qualify for a refund, replacement, or repair under these guarantees, the following conditions must be met:

• You must be the original purchaser of the product.
• You must provide proof of purchase, such as a receipt or invoice.

A major failure typically includes significant issues that cannot be repaired or would render the product unusable for its intended purpose. Minor defects or issues that can be repaired do not qualify as a major failure but will still be addressed under our repair policy.

2. Change of Mind

We do not offer refunds or exchanges for change of mind or changes in personal circumstances. Please choose carefully before making a purchase, as all sales are final unless the product is faulty or does not meet consumer guarantees.

3. Refund Methods

Refunds will be processed using the original payment method, with the following guidelines:

• Credit Card or Eftpos Payments: If you made a payment through our in-store terminals using a credit card or Eftpos, refunds will be issued via bank transfer. Ensure that you provide the necessary bank details for processing.
• Online Orders: Refunds for online payments will be processed to the original payment method, such as your credit card or PayPal account.
• Phone Payments: For payments made over the phone, additional verification may be required for security purposes before processing the refund.

Refunds are generally processed within 10 business days of approval. Please note that bank processing times may vary, and it may take additional time for the refunded amount to appear in your account.

If you have any questions or concerns about our refund policy, feel free to contact us at:

Woodpecker Project
53A Merri Concourse, Campbellfield, VIC, 3061, AU
Email: hello@woodpeckerproject.com.au
Phone: +61 0402 282 484