Last updated: January 7, 2025

This Privacy Policy describes how Woodpecker Project (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.woodpeckerproject.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details: Your name, address, phone number, and email.
• Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: Username, password, security questions, and other information used for account security purposes.
• Customer support information: Information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, or exchanges, and to arrange for shipping or facilitate any returns and exchanges.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify’s Cookie Policy. We use Cookies to power and improve our Site and Services, to run analytics, and to better understand user interaction with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With vendors or service providers who perform services on our behalf (e.g., payment processing, fulfillment, customer support, cloud storage).
• With business and marketing partners to provide services and advertise to you.
• When you direct or consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or sale of assets.
• To comply with legal obligations or to protect our rights and the rights of others.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Please review the privacy and security policies of any third-party websites you visit.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information.

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data. You may also have the right to object to certain processing and request data portability.

To exercise your rights, please contact us using the contact details below.

Complaints

If you have concerns about our privacy practices, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

If you are accessing the Services from outside of Australia, please note that your information may be transferred to, stored, and processed in Australia or other countries where our servers are located.

Contact

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Woodpecker Project
53A Merri Concourse, Campbellfield, VIC, 3061, AU
Email: hello@woodpeckerproject.com.au
Phone: +61 0402 282 484